Returns & Exchanges

At Cycle Exchange, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure you find the perfect fit for your cycling journey. Products must be returned in their original condition and packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or visit our Returns page to enter your order number and email address to start the process.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all tags, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label, attach it to the box, and drop it off at any authorized courier location or schedule a pickup for larger bike frames.

• 4.
  Inspection and Refund

  Once our technicians inspect your return for quality assurance, we will process your refund or ship your exchange within 3-5 business days.