Frequently Asked Questions
Everything you need to know about buying, selling, and trading premium bicycles.
How do you verify the quality of pre-owned bikes?
Every bicycle undergoes a rigorous 50-point mechanical inspection by our certified technicians to ensure it meets our high standards for safety and performance before being listed.
What is your shipping policy for complete bicycles?
We ship nationwide using specialized bike couriers. Each bike is professionally packed in a custom heavy-duty box to ensure it arrives at your door in perfect condition.
Can I trade in my current bike for a new model?
Yes, our Cycle Exchange program allows you to trade in your quality used bike. Simply submit your bike's details online for a valuation, which can be applied as credit toward your next purchase.
What is your return policy?
We offer a 14-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided the item is in the same condition as when it was sold.
Do the bikes come with a warranty?
All our certified pre-owned bikes come with a 6-month Cycle Exchange mechanical warranty, covering any unforeseen component failures not caused by wear and tear.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through our partners to help you spread the cost of your new ride.